Stoa Sites & Systems / Legal
Refunds and cancellation.
How to raise a cancellation request and where the project-specific terms are recorded.
Last updated [[LAST_UPDATED_DATE]]
Project terms
Stoa quotes each project in writing before work begins. The signed project agreement explains the scope, payment schedule and any project-specific cancellation terms. [[REFUND_TERMS]]
How to cancel
To request cancellation of a project, send written notice to [[BUSINESS_EMAIL]]. Include your firm name and the project so we can identify the agreement. We will confirm receipt and review the request against the written agreement and the refund terms above.
Questions about an invoice
If an invoice or charge appears incorrect, contact us at [[BUSINESS_EMAIL]] with the relevant details. We will review the concern and respond directly. Payments are invoiced through Stripe.